Check-in after 3PM.
Check-out at 12PM.
If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we'll point you in the right direction) until your room is available.
Must be 21 or older to book a room.
Your reservation includes complimentary wireless internet.
For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in. Please also have your confirmation number and a major credit card ready, as cash deposits for rooms are not accepted.
When you check in, we'll place a hold on your credit card for incidentals of $150 per night — like booze or taking the blanket home with you — and ask to see your ID, too. This deposit will be applied to any charges you rack up during your stay, or refunded at checkout if there are none. These deposits may take 3-5 business days to return to your card - possibly even longer if you are checking in with a debit card. If tying up loot in your checking account will prove tricky, please check in with a credit card. If you'd like a late checkout, please let us know and we'll try to make it happen.
Reservations, including those made on a corporate account, must be guaranteed by a major credit card at the time of booking. Rooms will be held all night for arrival.
Please let us know by 3PM local hotel time 48 hours before the check-in date if you need to cancel – if we don’t hear from you, we’ll need to charge first night's room and tax to your credit card. If you paid in full in advance, we’re unable to refund your stay if your plans change. (Mostly we just really want to see you.) Thanks for understanding.
Maximum Room Occupancy:
2 people per room are allowed with existing bedding. There's a $50/night charge for rollaway beds and are based on availability; please check with us if you’d like to request one. Taxes not included. Rollaway beds can only fit in Large, Loft and Ace Suites. Cribs are free, based on availability.
Valet Parking is available for Hotel, Restaurants & Bars and Events:
0-2.5 hours = $17
2.5-5 hours = $27
5-10 hours = $37
10+ / overnight = $57
All rooms are completely non-smoking. If you light up inside the hotel we must charge a $250 smoking fee to your card, plus taxes. This includes all things you can smoke.
Package Storage & Handling Policy
If the package arrives before you check-in, we’ll hold it for you at the front desk for up to a week prior to your arrival. There’s a package holding fee of $5 flat per package that we'll add to your room charge.
Ace Hotel is pet-friendly, meaning that we welcome pets under 25 lbs at a friendly rate of $50 per stay/dog with 2 dogs max per guest room. 20% of all pet fees are donated to Paws Rescue Chicago. Every Ace dog makes a difference.
"Pet" usually means "dog," but if you have a larger or stranger friend let us know and we'll do our best to accommodate the both of you. Please note that pets are allowed in all public areas in the hotel except the restaurant.
Rates and policies subject to change.