Ace Hotel London Shoreditch

Reservations Policy


Check-in at 3PM (15:00)

Check-out at 12PM (12:00)

Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in. Please also have your confirmation number and the card charged during the booking process with you upon check-in.


Guarantee Policy:

Reservations, including those made on a corporate account, must be guaranteed by a major credit card at the time of booking. Rooms will be held all night for arrival. 

Cancellation Policy:

Advance purchase bookings will be charged to the card provided between the time of booking and day of arrival — these are non-cancellable and non-refundable.

All other reservations can be cancelled or changed up to 6pm (18:00) the day prior to arrival. No-shows, cancellations or changes made after this time will result in a charge for the first night’s stay to the card provided. 

Pet Policy:

When we say pet, we really mean dog. If you're bringing something larger or stranger, let us know and we'll do our best to accommodate. Please note that pets are allowed in all public areas in the hotel except Miranda, our basement bar.

Customer Information and Privacy Policy:

We take our customers' privacy very seriously. We do not sell information about our customers to others. We share customer information only as described below:

When you first book with us you will be registered as a customer. We will retain all the information you provide as part of your information on record. We may need to pass this information on to other persons or parties including but not limited to security entities and/or credit checking companies, credit card companies, government agencies and public authorities if so required or as required by law. This may involve sending your personal data between different countries, including countries outside the European Union where controls on data protection may not be as strong as the legal requirements in the UK.

We use the IP address(es) from which you make your reservations to help administer our website. Your IP address is also used to help identify you. We take great care to ensure this information remains confidential. We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.

By using our website, you consent to the collection, storage and processing of your personal information by us in to the manner set out in this privacy policy. Changes to this policy will be posted on our website.

Rates and policies subject to change.