Ace Hotel New York

Reservations Policy


Check-in after 3PM.

Check-out at 12PM.

Must be 21 or older to book a room.

Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.

Guarantee Policy:

Reservation must be guaranteed by a major credit card at the time of booking. Card will not be charged until time of departure.

Cancellation Policy:

Please let us know by 3PM EST 24 hours before the check-in date if you need to cancel – if we don’t hear from you, we’ll need to charge one night's room and tax to your credit card. If you paid in full in advance, we’re unable to refund your stay if you plans change. (Mostly we just really want to see you.)  Thanks for understanding.

Group Cancellation Policy:

A separate cancellation policy applies for all call-in group cancellations. Please review your confirmation letter.

Non Refundable Cancellation Policy:

This reservation requires full pre-payment and is non-cancellable, non-amendable and non-refundable. We will charge the full amount of the reservation to the credit card you used to make this reservation shortly after the reservation is made.

Pet Policy:

We charge $25 per night for pets under 25 lbs. When we say "pet" we really mean "dog," but get in touch if you have something stranger or larger and we'll try to make it work. No charge for additional pets.

Maximum Room Occupancy:

2 persons per room only, except in Double and Loft Suite rooms in which no more than 4 people per room are allowed with existing bedding. There's a $45/night charge for rollaway beds and are based on availability; please check with us if you’d like to request one — taxes not included. Cribs are free, based on availability.

Your reservation includes complimentary wireless internet. Off-Site parking is available at a discounted rate. 

All rooms are completely non-smoking. If you light up inside the hotel we must charge a $250 smoking fee to your card, plus taxes. 

Package Storage & Handling Policy:

If you're thinking of sending a box or package to Ace New York, we can store up to five for free if they're 20x20 or smaller, and if they arrive on the same day you do. Additional or larger packages — and anything arriving prior to your arrival date — can be stored for $10 per package per day.


Complimentary Wireless Internet.

Off-Site parking is available at a discounted rate.

Completely Non-Smoking. $250 smoking fee + taxes penalty.

$45 nightly charge per rollaway bed.


Rates and policies subject to change.