Ace Hotel New York

Reservations Policy


Check-in after 3PM.

Check-out at 12PM.

Must be 21 or older to book a room.

Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.

Guarantee Policy:

Reservation must be guaranteed by a major credit card at the time of booking. Card will not be charged until time of departure.

Cancellation Policy:

Reservations must be canceled 24 hours prior to arrival to avoid a no-show penalty of one nights room and tax.

Non Refundable Cancellation Policy:

This reservation requires full pre-payment and is non-cancellable, non-amendable and non-refundable.

We will charge the full amount of the reservation to the credit card you used to make this reservation shortly after the reservation is made. 

Pet Policy:

We charge $25 per night for pets under 25 lbs. When we say pet we really mean dog, but just get in touch if you have something stranger or larger and we'll try to make it work. No charge for additional pets.

Maximum Room Occupancy:

2 persons per room only, except in Medium Double Double, Large Double Double and Loft Suite rooms in which no more than 4 people per room are allowed.


Complimentary Wireless Internet.

Off-Site parking is available at a discounted rate.

Completely Non-Smoking. $250 smoking fee + taxes penalty.

$45 nightly charge per rollaway bed.


Rates and policies subject to change.