Reservations Ace Hotel Reservations Policy

Ace Hotel Reservation Policy

Disclosure

Parking - Self Park available for 25$ per night, full in and out privileges.

Pet Policy - Pet Friendly (no charge)

Complimentary Wireless Internet

Check-in - 4:00 pm
Check-out - 12:00 pm

Your Privacy:
Please note: For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.

Guarantee Rules:
Must be guaranteed with a major credit card at time of booking. Card will not be charged until time of arrival or in the event of a cancellation or no show.

Cancel Information:
Reservations must be changed or canceled 24 hours prior to arrival to avoid a no show penalty of 1 nights room charge. To cancel or modify a reservation, or for assistance with all other reservations, please call 503.228.2277. Please note that reservations cannot be canceled via email.

Rate/Reservation Validity:
Please note that an electronic reservation confirmation will be provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.

Early Departure:
Ace Hotel Portland reserves the right to an early departure fee. When you check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee. Please contact the hotel if you have any questions.